Pensioners mean nothing at Standard Bank.

No wonder business is so bad - 7 calls to get 1 thing and each story differs from the previous. I have been listening and witness to my mother's frustration who has been trying to get an official confirmation of bank account sent to her via email. 7 calls later and over a week of frustration and she STILL does not have it. What is the problem? First its going to cost R80.00 (which is *******!! - no one in their right mind pays R80.00 for an email to be sent) then its R15.00 (still ****************) then there's no charge, then it can't be done, then a supervisor must do it, then it will take 24 hours to receive it, then it has been sent 4 times already, then it needs special permission and authorisation, then the person who does it is not available. Standard Bank!! - what's your problem? Thankfully I closed my accounts with you ages ago - best decision I could ever have made, don't have a single day's problem with my current bank. And I took 9 people who also banked with SB with me at the time just through word of mouth. 24 hours for an email to go through? Are you still using a blackboard and chalk, or do you have one of the most useless email servers known to man? I sat next to her this morning whilst on speaker phone - I cannot believe the useless calibre of staff you employ - the amount of oooh's and aaah's and excuses and stories is shocking at the very least. Get it done, and get it sent - its actually VERY simple. I don't want stories, if there's stories its also quite simple - we just close the account and transfer the funds at the click of a button. And again I will canvas current SB customers to follow suit. I will be handling this matter and request now as it seems SB staff think that a pensioner is a push-over, where I definitely don't allow that. Feel free to contact me to resolve this matter very speedily to everyone's satisfaction.