MM
Monicca M

1 reviews | Active since Mar 2023

14 Apr 2023, 12:58

Pension Funds Not yet been paid.

I am writing this complain for the third time, I was working for Standard for the past seven years and I resigned on the 30th November 2022 and served 30 days notice until the 30th December 2022. I submitted all the required documents, but standard bank retirement group failed to send my documents to alexander forbes, I contacted them several times but it seems as if they don't care and also hellopeter standard bank they are also doing nothing about my situation, they keep on saying that my issue will be resolved, no one from standard bank retirement group or hellopeter standard bank has never contacted me and check if am OK because it has been 4 months now waiting for my pension funds. I had to contact Alexander forbes and ask them to send me the pension funds form and fill them again because they didn't receive any documents from standard bank and told that the process will take about 4 to 8 weeks, I am still waiting for my pension funds even today, it seems as if people are sitting in front of their computers and they are doing nothing about my situation, honestly speaking I am tired of this situation, I explained previously that I have debit orders, I am writing this review for the last time, I am tired of Standard Bank. What else can I say about Standard Bank? I am tired.

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Replies (7)
MM
Monicca M's update14 Apr 2023, 13:21
Reviewer Update
Honestly speaking I'm not happy because I am sending you my ID number again, the first time I wrote to hello Peter you asked me for my ID number, it seems as if someone in your department didn't escalate and investigate my issue before and they promised to contact me and update me about the issue, to tell you the truth, this issue traumatizing. My ID number is *** and my Employee number A215942.
MM
Monicca M's update14 Apr 2023, 13:30
Reviewer Update
OK thank you. Hope this time I will be assisted. Some other people have promised to help me but the did nothing.
Standard Bank
Standard Bank's reply14 Apr 2023, 13:38
Official
Good day Monicca

We're on it, don't worry.

Please be on the look out for our feedback.

Thank you

Kind regards
Standard Bank Help Centre
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MM
Monicca M's update14 Apr 2023, 15:37
Reviewer Update
Good day. Thank you so much for your assistance, I am very grateful, I have been through a lot through the past 4 months, I just received an sms, I just got paid.
Standard Bank
Standard Bank's reply14 Apr 2023, 15:49
Official
Dear Monicca

Thank you for allowing us the opportunity to turn your experience with us into a positive one. 

Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist. 

Should you need any further assistance, we’re always here to help. 

Kindest regards
Standard Bank Hello Peter Team 
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MM
Monicca M's update14 Apr 2023, 16:46
Reviewer Update
Thank you.
Standard Bank
Standard Bank's reply14 Apr 2023, 16:53
Official
Good day Monicca

We are glad we could assist with this matter.

Have a great weekend ahead.

Thank you

Kindest regards
Standard Bank Hello Peter Team 
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