Pension fund.

I was working for Standard bank for the past seven years, I have resigned on the 30th November 2022 and served 30 days notice, my last day was on the 30th December 2022. On the 19th of January I went to the branch to complete the pension fund forms, I contacted the standard bank group for retirement and pension fund several times, they will always tell me that they didn't receive any documents but the last consultant I spoke to, she told me that my documents have been sent to Alexander forbes and the process will take 8 to 12 weeks, today I contacted one of alexander forbes branches and they told me that they didn't receive any documents from Standard bank retirement group. I have bills to pay every month and debits orders must go through, eg funeral plans and life cover etc. I have been patient enough, I can't take it anymore. I also have a credit card and a loan with standard bank and they threaten to take me to the attorneys, how will I pay them while they delay my pension fund. One of their values is people, honestly speaking they have failed me. Even today Alexander forbes has not yet started with the process of processing my funds, because they didn't receive any documents from standard bank and on the other side I am using a cheque account which is on a negative balance.