BM
Basetsana M
1 reviews | Active since Apr 2014
10 Nov 2025, 07:23
Pension backed loan application not attended to
I emailed my Pension backed loan application on the 25th of October, i then received an auto response email stating that the turnaround time is 7 working days, today is the 10th of November i haven't received any response from Standard bank, I'm the one who is calling them almost every day to be told they will come back to me. Standard bank doesn't care about communication. At least give me an update or even if you lie to me its fine as long there's communication. Anyone wishing to apply for their Pension backed loan just know Standard Bank will make you suffer before you get it
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Replies (3)
Standard Bank's replyOfficial
10 Nov 2025, 08:06Dear Basetsana,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply10 Nov 2025, 08:06
Official
Dear Basetsana,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
BM
Basetsana M's updateReviewer Update
15 Nov 2025, 15:36Thank you for the assistance i received from Thabiso Maleka, my query is finally resolved.
BM
Basetsana M's update15 Nov 2025, 15:36
Reviewer Update
Thank you for the assistance i received from Thabiso Maleka, my query is finally resolved.
Standard Bank's replyOfficial
16 Nov 2025, 08:00Dear Basetsana,
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance,
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance,
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply16 Nov 2025, 08:00
Official
Dear Basetsana,
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance,
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance,
Kindest regards,
Standard Bank Hello Peter Team
***