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GM
Glen M

1 reviews | Active since Jul 2011

09 Nov 2023, 11:37

Pension backed lending

Poor customer service.

String you on for 6 months to get a loan to then reject you at the end.

0
Replies (3)
Standard Bank
Standard Bank's reply09 Nov 2023, 11:43
Official
Good Day Glen 

This is not the level of service we strive for. 

We understand your frustration and are here to help. 

We can assure you that your matter is now in the right hands. 

Our team will be in touch. 

Kindest regards
Standard Bank Hello Peter Team 
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GM
Glen M's update09 Nov 2023, 16:57
Reviewer Update
You get phoned, ***, and can not hear the male caller as the female in the background sounds like she is in a market shouting to someone.

Please play back the recorded message to hear what I am talking about.

I need to be phoned where I can actually hear the other person cleary on the other side.
Standard Bank
Standard Bank's reply09 Nov 2023, 17:06
Official
Dear Glen

Thank you for getting back to us, we have requested our agents to look into this matter and get in touch to further assist. 

We truly apologize for the service received thus far.

Please be on the look out for a call from our team.

Kindest regards, 
Standard Bank Hello Peter Team 
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