Pending unknown ***** case

I have been trying to upgrade my account to a Prestige from a Mymo since last year. They tell me they can't upgrade because of some ***** but no one is giving me any details. I have even contacted the SAFPS to check if they might be anything with my ID number but they confirmed that there is nothing listed.

No one is giving any feedback. I need someone to look deeper and for them to do a proper investigation on this matter.

I called their ***** department and those consultants are just the worse people to deal with, they don't even ask or take your ID number to see what their system say.

I do all my transactions on this account and my salary is even getting paid into this account. This is affecting my profile.

I did consider Closing my account and moving to a new bank but before I do so, I need this ***** thing on my profile cleared. Whatever investigation that needs to take place has to take place so my name can be cleared. I am going to definitely take this further if the bank is not willing to assist with this issue