Pending matter

At the end of August 2020 I made a deposit at ATM J135. The machine froze with my card and cash in the slot - money never appeared in my account. I wrote numerous e-mails and phoned. The ref no is ***. You have all the details. Can we please get this sorted out. Oh, and by the way, your cash accepting ATM's at Mall of the North does not take deposits or they are off 90%(no jokes) of the time. Standard Bank has done a lot for me and my family and we will never go anywhere else, but this issue seems to be a dead end. Thanks.