1 reviews | Active since Jul 2024
Pending loan application (3weeks)
I app**** and was approved for a loan at the Hatfield branch, the funds were released and after a day standard bank blocked my account without communicating to me. I could not use my account until I visited the branch on the 19 June asked them to unblock my account while their credit dept is investigating the approval of the loan. I have been calling and and sending emails to the branch manager and team leader non of them have answers about the status of my loan, no communication nothing. I bank with them but the kind of service they render is pathetic. It's been 3 weeks now even the complain resolution dept is failing me.
If they not willing to approve again the application it's ok but they must communicate that with me so I can explore other avenues
It has been 3 weeks now
Can their credit dept communicate the status of my loan application?
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***