Pending investigation

It is poor dealing with customers, they never communicate at all. I keep asking myself whats happening to my account as the funds were removed from my account. I dd not receive a call or email to inform me of anything. I started using standard bank back before 2007 and i love it but now im asking myself if it is the same bank or what. How do I move on from this kind of trauma they are causeing to me coz I hv needs but without money i cnt do anything. If they communicated it was better but now it seems as a client i dnt have a right ,they do whatever they want with my account n money jst because its their bank.