1 reviews | Active since May 2015
Penalised R25000 for bond I have paid off but not closed yet.
When I checked my home loan balance on the 5th of April I was told the outstanding balance on my homeloan was R1048.
Today R12000 has come out of my current account and when I phoned in I'm told I now still owe another R13000 on top of the R12000 already taken out of my account!!
Why have I been slapped with R25,000 in extra fees??? Where did this come from? Are you penalising me for paying off early? I have not notified you of any intension to close my bond, so why are you trying to hit me with early cancellation fees. I will give you at least 90 days written notice before I close my bond but I have not done so yet because I dont want to close my bond.
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
- Email: ***
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Regards,
Complaint Resolution Centre
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