Penalised due to undependable sms warning of scheduled payments

Item: Standard Bank
Rating: 1
Author: David B

The response I received from Standard Bank on my previous complaint (Penalised due to undependable sms warning of scheduled payments) was: 1. An unsolicited explanation on how to manage my account. I used the bank’s sms service to ensure that my balance was adequate for future dated payments in the past. 2. The bank doesn’t offer a sms service to warn of pending payments. 3. They declined to honour my request of reversing the charges. Concerning 2 above, I previously registered a complaint with HelloPeter on 3 July 2018 for the same problem. The bank reversed the charges. They however gave no indication that the sms service was no longer available. It appears that Standard Bank makes arbitrary changes which affect clients adversely.

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Replies (1)

Standard Bank's replyOfficial

31 Jan 2019, 22:53

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
***
*** (fax)
***

Standard Bank's reply31 Jan 2019, 22:53

Official