DB
David B
1 reviews | Active since Jul 2011
12 Dec 2018, 20:05
Penalised due to undependable sms warning of scheduled payments.
Standard bank's two day sms warning of a scheduled payment is undependable. My only warning of a scheduled payment is when I am debited for an insufficient balance. This allows me to transfer funds to my current account to pay my bills. Apart from the poor service, I am also billed for the result of that poor service. I want: 1. The sms warning service to be dependable. 2. To be refunded by the amount that was deducted from my account for poor service!
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Replies (3)
Standard Bank's replyOfficial
13 Dec 2018, 03:44Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
- Email: ***
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Standard Bank's reply13 Dec 2018, 03:44
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
- Email: ***
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
DB
David B's updateReviewer Update
13 Dec 2018, 03:53This problem has happened previously this year.
It appears Standard Bank has failed to correct the problem
DB
David B's update13 Dec 2018, 03:53
Reviewer Update
This problem has happened previously this year.
It appears Standard Bank has failed to correct the problem
DB
David B's updateReviewer Update
01 Jan 2019, 10:04The response I received from Standard Bank on this complaint was:
1. An unsolicited explanation on how to manage my account. I used the bank’s sms service to ensure that my balance was adequate for future dated payments in the past.
2. The bank doesn’t offer a sms service.
3. They declined to honour my request of reversing the charges
Concerning 2 above, I previously registered a complaint with HelloPeter on 3 July 2018 for the same problem.
The bank reversed the charges. They however gave no indication that the sms service was no longer available.
It appears that Standard Bank makes arbitrary changes which affect clients adversely.
DB
David B's update01 Jan 2019, 10:04
Reviewer Update
The response I received from Standard Bank on this complaint was:
1. An unsolicited explanation on how to manage my account. I used the bank’s sms service to ensure that my balance was adequate for future dated payments in the past.
2. The bank doesn’t offer a sms service.
3. They declined to honour my request of reversing the charges
Concerning 2 above, I previously registered a complaint with HelloPeter on 3 July 2018 for the same problem.
The bank reversed the charges. They however gave no indication that the sms service was no longer available.
It appears that Standard Bank makes arbitrary changes which affect clients adversely.