PBB Ops is terrible terrible terrible!!!!!

<p>I am looking for a transaction I made in 2008/ 2009 and have been requesting statements from the bank. I have received about 10 statements but the transaction is still not there. I was advised by another consultant to request a debit/ credit detail for the transaction (transaction amount and beneficiary). Yesterday I spoke to Tsepiso Motseki. She was supposed to get back to me yesterday before 3pm (her own undertaking), she still hasn't called!!! I called again this morning and logged a request. After a lot of explanation and trying to break things down to the consultant, she eventually logged my request and told me I will get a response on or before the 22/07!!! Really, in 2016, in the information age??? Only getting a response after 16 days for something that is available electronically. Can I please please please get this attended to asap- I've been dealing with the bank for about 2 weeks now and there's still no end in sight. I would not be requesting a 2008 statement if it was not critically critically critically important. Please appreciate my desperation and treat my request with the necessary urgency</p>