SS
Shaun S

1 reviews | Active since Sept 2012

28 Oct 2025, 09:00

Payshap payments not reflecting.

Payshap *Pay***** payments not reflecting. I made a PAYSHAP payment of R2020 to my very own fnb account FROM my standard bank account at 11.52pm lastnight 28 October 2025. Still not in my FNB account, yet i was charged a R50 fee for this imediate payment. Where did this money go? 9hours later and this "instant payment" dissapeared. This is disgusting.

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Replies (6)
Standard Bank
Standard Bank's reply28 Oct 2025, 09:02
Official
Dear Shaun,

Thank you for bringing this issue to our attention. 

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologize for any inconvenience or unwarranted frustration this has given you. 

Kindest regards
Standard Bank Hello Peter Team 
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SS
Shaun S's update28 Oct 2025, 15:36
Reviewer Update
So i was called around 10am, and advised payshap payments was not prosessed correctly made last night between 11 and 12pm, and will be made manually throughout the day, i paid R50 for this R2020 payment and its still not made, now nearing the end of the day. This delay is not acceptable. I need this money to be paid imediately as i have paid for a imediate payment.
SS
Shaun S's update29 Oct 2025, 01:33
Reviewer Update
Update 3. Its not 25hours later! Still - payment not received. I was told telephonically there was a "payshap" system error between 23:00-00:00 on 27 October 2025. I made this payment of R2020 at 23.52. Its now 25hours later at a R50 "imediate payment fee" still the money is not in my FNB account. Yet i was told to to this error payments will be made throughout the day on 28 October 2025, its now 29 October 2025. I swear to GOD once this money is finally in my account ill visit your branch one last time and that will be to close every single account i hold. There is just to much issues with this bank and zero help. How on earth do you charge a client R50 imediate payment fees and 25hours later + to 36hours on wednesday morning this is not sorted out. Next im sending this to mybroadband to put this all over the news, thereafter im opening a theft case against this bank. I made a imediate payment, expected an imediate payment, i paid for a imediate payment, its going for 2 full days without my money paid to my very own account at another bank. Your call centre simply advised me its "processing" and it was to be sorted by close of business 28 October 2025. Still, money left my STANDARD BANK ACCOUNT, clearly not left to fnb.
Standard Bank
Standard Bank's reply29 Oct 2025, 07:23
Official
Good day Shaun,

The matter is being treated as a priority and our team is ensuring that it is resolved timeously . 

We will revert with feedback as soon as possible . 

We appreciate your patience. 

Kindest regards 
Standard Bank Hello Peter Team 
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SS
Shaun S's update29 Oct 2025, 14:32
Reviewer Update
Update:
Resolved and funds reversed. Thank you for all involved.
Standard Bank
Standard Bank's reply29 Oct 2025, 16:55
Official
Dear Shaun 

Thank you for the update.

We are glad this matter was resolved.

Continue to have a great day further.

Kindest regards 
Standard Bank Hello Peter Team 
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