GR
Gavin R

1 reviews | Active since Oct 2014

29 Jan 2016, 08:21

Payments to vendors can take a week to reflect

I enjoy Standard Bank's messages which update my payment and inform me by way of SMS. This service allows me to keep up to date with payments and helps me plan my income.<br> <br> However, in the last few months Standard Bank will provide me with a batch of payments sometimes a week later. <br> <br> the problem here is this seriously jeopradises planning and causes havoc. If for example I have a budget R 4000 and I purchase groceries for R1 000 accumulated, house hold items for R1500 and R 500 on a dinner and only R2500 reflect. My son asks me for another item. I check my account I say yes, we spend R1200 because I have R3000 left, suddenly R4200 come off my account.<br> <br> I believe that Standard Bank are harming peoples financial wellness and planning.<br> <br> I also believe that an Ombuds man might consider them liable if these lead times become longer.<br>

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Replies (2)
Standard Bank
Standard Bank's reply01 Feb 2016, 07:26
Official
Hello Gavin Roberts,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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*** (fax)
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Standard Bank
Standard Bank's reply01 Feb 2016, 07:26
Official
Hello Gavin Roberts,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
***
*** (fax)
***