1 reviews | Active since Nov 2021
PAYMENTS PLEASE! TIRED OF WAITING! 3 YEARS OF GRIEVING, IT'S GETTING REALLY FRUSTRATED NOW.
Good Day, my uncle has passed away in the year 2018, it's over 3 years now. I'm one of the beneficiaries that has inherited the estate and policies. The estate officer that handled my uncle's Will from 2018 till August this year, 2021, has to our knowledge retired. Some of us with my uncle that is the executive were in contact with her via email, in one of the emails she personally send to me, she stated that the liquidation account is in the process to be finalized, at the current time she said that she handed the file to her line manager that signed it off, she just needs to take it to the masters to be finalized and layed for a period of 21 days, 21 days leed to months and she assured us that she will pay out the policies at the time, it was currently waiting on Old Mutual, I mean it was end of the year 2020 a d beginning of this year that she sended these emails but nothing came of it. She also asked for documents over and over that my uncle that is the executive handed in personally. All update she gave us were that she has retired and that the new estate officer will get in contact with us, no one has been in contact since August that she has retired. We were the ones that stayed in contact with them. My uncle that is the executive currently send Standard Bank emails but with no response, how unprofessional. Many of us has lost our jobs due to Covid-19, we need to provide for our families as we inherited we need our money, it's almost Christmas. I think we need to be payed out before Christmas. Really it's getting frustrating to beg and wait for such a long period of time.y uncle needs to rest in peace, how can he rest if the people he trusted with his Will and Policies do what they are doing to his loved ones, we also are still grieving. My cousin's wife also state a review on Hello Peter, they have responded with the same reply they send to everyone and with the last email my cousin's wife got from them were that we need to give them time till the 19th, this coming Friday for updates, the had a lot of time, more than 3 years, Friday will be given another date, we don't want updates that state we need to hand in more documents that we already sended in or must give them time to finalize the account that will go on for, weeks, months or years. We just need to hear when payments will be made, policies can't possibly take that long to be paid out. PAYMENST PLEASE, that's all we need and want, not lies and promises. Standard Bank just do the right thing that my late uncle wanted you to do, he has put his trust in you, make him a peaceful soul.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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