WH
Warrick H

1 reviews | Active since Jan 2016

20 Jan 2016, 08:12

Payments do not reflect immediately

For years we have been clients of Standard Bank. Whenever a payment from one Standard Bank account to another was done, it reflected immediately. The funds were thus available, regardless of what time the payment was effected, with no extra charge. However, during the previous 2 weeks, payments take a day to clear. This is quite an inconvenience as many a time the money is required instantly.<br> <br> There is also no consistency as occasionally the payment/transfer would reflect immediately. Standard Bank has always provided excellent service and we have never had an issue. We really hope that this issue can be addressed and resolved soon.<br>

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Replies (1)
Standard Bank
Standard Bank's reply20 Jan 2016, 13:25
Official
Hello warrickh,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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