Payments

For the past 15 days I had trouble with 2 transactions that was made. I do not understand how this is possible. I was away on business when the transaction was made, I called the call centre and was told to use a swift code. This put the 2 payments pending on the account. To date, after going into the bank continuously, sitting on the phone with your call centre to rectify the issue, speaking to high level management who could not understand what is the hold up, I eventually decided to close my account with STANDARD BANK. I do not need anyone to contact me multiple times to apologise or ask me what has gone wrong, Standard bank through the years has given me pathetic service. From being the only banking house to eventually finding better service elsewhere, I would hope that clients that are on your prestige package are treated better, offered better service and are effective. Currently I am backwards on a payment due to the lack of competence that Standard Bank has or the lack of efficiency. Thank you so much for being the worst bank that the only solution was to close my account.