FP
Fancy P
1 reviews | Active since Oct 2020
08 Oct 2020, 22:09
PAYMENT TO WRONG ACCOUNT.
Made a mistake by electronically paying R8500 to a wrong Standard Bank Account number. Standard Bank couldn't even attempt to notify the wrong recipient or assist with the contact details other than to say "sorry, we can't help you ".
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Replies (2)
Standard Bank's replyOfficial
09 Oct 2020, 03:00Hello Fancy
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply09 Oct 2020, 03:00
Official
Hello Fancy
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
*** (fax)
***
***
FP
Fancy P's updateReviewer Update
09 Oct 2020, 12:52You don't have the details of the transaction. How are you attending to the matter? Should I expect a call from from you? When?
FP
Fancy P's update09 Oct 2020, 12:52
Reviewer Update
You don't have the details of the transaction. How are you attending to the matter? Should I expect a call from from you? When?