eC
etienne C

1 reviews | Active since Jul 2016

14 Sept 2016, 06:29

Payment Restructure Application - ***

<p>Have a Standardbank Vehicle Finance account, final Baloon payment were deducted from my account. did not have the full amount available to pay. contacted standardbank immediately to assist. they email a restructure of payment document to be completed. all completed on 2 Sept and were told that it would take 3 weeks plus to reply. calling every week to follow up but no luck. Did forward all info to ********** and to ********** I the mean time it reflects negative on my credit profile. Do standard bank want to assist me in restructiring the balance ?? I need urgent help</p>

0
Replies (2)
Standard Bank
Standard Bank's reply14 Sept 2016, 14:01
Official

Good day Etienne Celliers

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

***

*** (fax)

***

Standard Bank
Standard Bank's reply15 Sept 2016, 10:42
Official

Dear Mrs Celliers

We refer to the e-mail correspondence and confirm that the matter has been addressed.

Thanks,

Complaints Resolution Centre

***