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MPHO M
1 reviews | Active since Aug 2019
27 Sept 2020, 21:48
Payment relief problem
My credit card was on payment relief for the past 3 months and I have to continue with my regular instalment this month. When they offered me the relief they told me my account won't be in arrears but interest and fees will still accrue on the account which I understood. They then said they will send a confirmation note setting out the terms and conditions which they never did. I am now shocked that they have debited me all the 3 instalments and interest all at once. That is something I never agreed to and I absolutely cannot afford. Had I been made aware that on the 4th month I will have to repay all the instalments I skipped at one go, I wouldn't have app**** for the relief in the 1st place.
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Replies (2)0
Replies (2)Standard Bank's replyOfficial
28 Sept 2020, 00:24Hello MPHO M
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
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Standard Bank's reply28 Sept 2020, 00:24
Official
Hello MPHO M
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's replyOfficial
09 Oct 2020, 11:35Hello Mpho
Thank you for posting your comment.
As per our telephone conversation today 09 October 2020, we confirm that the matter is resolved.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
As per our telephone conversation today 09 October 2020, we confirm that the matter is resolved.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply09 Oct 2020, 11:35
Official
Hello Mpho
Thank you for posting your comment.
As per our telephone conversation today 09 October 2020, we confirm that the matter is resolved.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
As per our telephone conversation today 09 October 2020, we confirm that the matter is resolved.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
