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glinnys G

1 reviews | Active since Mar 2009

14 Jul 2020, 10:36

Payment Relief COVID 19

I have been sending emails, phoning endlessly regards to my application of payment relief to my loan. When I spoke to consultant, she ask should they reversed the debit order. I SAID NO. I need a answer if I am approved for the payment relief COVID 19. One months payment was paid back into my account. Today they phone saying my account is in arrears, I really wanted to scream as I simply asked my bank which I have for 20 years I need a payment relief. And they just cannot come back Email Phone SMS saying Yes or NO. Very disappointed, I need Standard Bank to act on this request, I have NO problems with Wesbank or Capitec. If I do not get feedback Standbank must be sure I WILL MOVE other bank.

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Replies (3)
Standard Bank
Standard Bank's reply14 Jul 2020, 13:56
Official
Dear glinnys

Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support  

Kind regards 

Complaint Resolution Centre
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gG
glinnys G's update15 Jul 2020, 16:17
Reviewer Update
Thank you Standard Bank for solving my problem. It took at lot to get attention. But Happy Customer again :-)
Standard Bank
Standard Bank's reply20 Jul 2020, 16:15
Official
Dear Glinnys

This matter is closed, as per your comments received.

Kind regards 

Complaint Resolution Centre
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