Payment recall dissatisfaction

I requested a payment recall with Standard bank for payment that was done in error. I was charged R310.00 but never got the service. As a standard bank business client I'm disgusted with the service given to us by Tusokwakhe Langa [ Recalls Officer ].

After numerous back and fourths we still have not received our money back and Tusokwakhe Langa stated that we personally take it up with the person paid in error but the person has passed on and his estate is currently administered by an executor of which they know and have their details.

I would not recommend standard bank business to anyone. As a business we are strongly considering closing off our account with them and moving to as bank that cares.