Payment plan

Item: Standard Bank
Rating: 1
Author: Olivia M

Am very disappointed with Standard Bank, they have given us false information about the payment loan as we are all facing difficult times during the COVID19. We where told to apply for the payment plan if you finding difficulties to pay, in which I did apply for it and I was approved for 3 months. Bt they still debiting, have been trying to call them, they telling me about the system error they will fix it, till today the problem is still not fixed. My issue is why introduce something but fail to prolong it. U have given us false hope. Am really disappointed

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

29 May 2020, 14:38

Dear Olivia

Thank you posting your comments.

We looking into your matter and feedback will be provided shortly.

Kind regards

Complaint Resolution Centre
**********
********** (fax)
***********

Standard Bank's reply29 May 2020, 14:38

Official

Dear Olivia

Thank you posting your comments.

We looking into your matter and feedback will be provided shortly.

Kind regards

Complaint Resolution Centre
**********
********** (fax)
***********

Olivia M's updateReviewer Update

29 May 2020, 17:08

Let’s hope the matter will be solved because am tired of calling you guys, with the airtime I don’t have, and u take years to answer your phone calls

Olivia M's update29 May 2020, 17:08

Reviewer Update

Let’s hope the matter will be solved because am tired of calling you guys, with the airtime I don’t have, and u take years to answer your phone calls

Standard Bank's replyOfficial

12 Jun 2020, 13:17

Dear Olivia
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Whitney Marope
Complaint Resolution Centre
***

Standard Bank's reply12 Jun 2020, 13:17

Official