PAYMENT OF READVANCE REFERENCE NO ***

I app**** for a readvance in which I submitted all the relevant documentation and standard bank confirmed that all the documents are in good order and that payment will be made within 48hours. I made this application on 14 August 2015 and to date I haven't received any payment. I have made a follow up three times and every time im told the payment has not been done and I don't get any proper feedback as to why there is a delay. Every time I call, the matter is escalated to a new person to do the payment. Im ****ed off by their staff members with their bad attitude because there is one woman who just didn't listen to me but rather just ignore me and transfer me to her seniors and I was put on hold for more than 20minutes on the phone. No one cares, no one bothers to call me to explain whats happening. Im sick and tired of this and seek your intervention. I have never seen such a serious inefficiency in a company.