payment not reflecting in my account

i took out a loan last week assisted by a lady by the name of Mpho,<br> to buy a car,the loan was approved and was told the funds would be in my account before the end of the day. its been 4 days now,still the funds do no reflect,i went to enquire<br> about the delay assisted by a Mr Manana and was told its an IT problem<br> in releasing the funds and they would reflect at any second- i can go<br> he would contact me to update me i have lost out on the car i wanted<br> to buy. i do not need it anymore. ive been a standard bank customer since my teens and this is my worst experience with a bank i trusted for decades.ive spoken with my attorney on what steps to take<br> and this is step 1