NM
Nomusa M
1 reviews | Active since Jan 2022
17 Jan 2025, 14:34
Payment not reflecting
I'm really not happy about the standard bank home loan department. I made the payment from tyme bank to standard bank and send the proof of payment as they are saying they can't see the funds I made payment on the 5 Till today the 17 the money is not reflecting, I contacted standard bank and tyme bank logging services request to trace my money even today nothing. Standard bank they confirm banking details are correct but they can't trace the money and they did escalation to trace payments but no respond and now my account is saying I'm in errors and they want me to make the payment arrangement to pay double money on the 31 while I have a services request and send them proof of payment.
I'm now confused because tyme bank closed the service request saying standard bank got the funds while the is nothing on my account.
Helpful (0)
Replies (6)0
Replies (6)
Standard Bank's replyOfficial
17 Jan 2025, 14:38Good day Nomusa,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply17 Jan 2025, 14:38
Official
Good day Nomusa,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
NM
Nomusa M's updateReviewer Update
17 Jan 2025, 14:40Thank you will appreciate that because now I'm very frustrated because I don't know what happened to my money.
NM
Nomusa M's update17 Jan 2025, 14:40
Reviewer Update
Thank you will appreciate that because now I'm very frustrated because I don't know what happened to my money.
Standard Bank's replyOfficial
17 Jan 2025, 17:49Good day Nomusa.
Thank you for taking our call.
We have received the required documents and we will action accordingly.
Kind regards
Standard Bank Hello Peter Team
***
Thank you for taking our call.
We have received the required documents and we will action accordingly.
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's reply17 Jan 2025, 17:49
Official
Good day Nomusa.
Thank you for taking our call.
We have received the required documents and we will action accordingly.
Kind regards
Standard Bank Hello Peter Team
***
Thank you for taking our call.
We have received the required documents and we will action accordingly.
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
22 Jan 2025, 13:46Good day Nomusa,
Thank you for taking our call and allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for taking our call and allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply22 Jan 2025, 13:46
Official
Good day Nomusa,
Thank you for taking our call and allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for taking our call and allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team
***
NM
Nomusa M's updateReviewer Update
22 Jan 2025, 13:53Thanks for the Assistance to all the team that try so hard to resolve my challenge. I will like to give Gordon 5 star he keep on updating me till the resolve my challenge.
Thank you again 5 star happy client.
The bank that take clients seriously. 10/10
Thank you again 5 star happy client.
The bank that take clients seriously. 10/10
NM
Nomusa M's update22 Jan 2025, 13:53
Reviewer Update
Thanks for the Assistance to all the team that try so hard to resolve my challenge. I will like to give Gordon 5 star he keep on updating me till the resolve my challenge.
Thank you again 5 star happy client.
The bank that take clients seriously. 10/10
Thank you again 5 star happy client.
The bank that take clients seriously. 10/10
Standard Bank's replyOfficial
22 Jan 2025, 23:01Good day Nomusa,
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***
Standard Bank's reply22 Jan 2025, 23:01
Official
Good day Nomusa,
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***