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Traci R
1 reviews | Active since Dec 2017
10 Sept 2019, 06:32
Payment not reflect 5 days later
I need assistance. Someone made a payment to my standard bank account on the 5th September from an investec account and the money is still not reflecting. They called their bank and sent me correspondence confirming the money left their account so it must be on my side. Same person transferred me funds to my capitec and I got it immediately.
I have called standard bank ever dat6, holding on for 30 minutes each time and then they tell me to wait until next day. I am tired now as I need to get this sorted today. I have not used my account for a long time so I want to check whether it is still active though.
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Replies (3)0
Replies (3)
Standard Bank's replyOfficial
10 Sept 2019, 15:09Dear Traci Roberts
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
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Standard Bank's reply10 Sept 2019, 15:09
Official
Dear Traci Roberts
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
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Traci R's updateReviewer Update
12 Sept 2019, 09:04Still no response. No money in my account nothing.
I spoke to a consultant Monday that said it can take up to 7 working days however it is day 7 and nothing yet. I need to know whether my account is active or what is happening
I spoke to a consultant Monday that said it can take up to 7 working days however it is day 7 and nothing yet. I need to know whether my account is active or what is happening
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Traci R's update12 Sept 2019, 09:04
Reviewer Update
Still no response. No money in my account nothing.
I spoke to a consultant Monday that said it can take up to 7 working days however it is day 7 and nothing yet. I need to know whether my account is active or what is happening
I spoke to a consultant Monday that said it can take up to 7 working days however it is day 7 and nothing yet. I need to know whether my account is active or what is happening
Standard Bank's replyOfficial
13 Sept 2019, 11:12Dear Traci Roberts
Thank you for posting your comments.
Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Thank you for posting your comments.
Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Standard Bank's reply13 Sept 2019, 11:12
Official
Dear Traci Roberts
Thank you for posting your comments.
Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Thank you for posting your comments.
Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.
Kind regards
Clint Petersen
Complaint Resolution Centre
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