payment not cleared?

I made an atm payment into my credit card on 25 Feb 2015. It has still not cleared. When I called your call centre the lady tells me it will only clear after the 9th of march as there's a problem with the atm where I deposited. Your atms clearly say that \ deposits reflect immediately"- I would like feedback on this. I will be taking this to the consumer board. Your advertising is false. I want this escalated to the highest person in charge. """