Payment not allocated

Poor Service and feedback Card : *** Id: *** Payment *** I have made a payment to my credit card from FNB account because of the poor service delivery i have closed of all my accounts. I have an open credit card of which on the 25th of May i made a payment by accident this payment was not made into the correct account but as made YET with the correct ref details. For days i was being called and stalked several agents later and open and unresolved queries later i was TOLD to make a payment again because the 350 was not going to be seen as a payment but only as credit into my account. I was advised to check my statements and yet as i already know the payment of 350 is still not reflecting and not paid into my credit card. I am told i must go into a branch for which i do not have time to do when standard bank needs their money they call 1 million times a day now its time for me to get back from standard bank and then i cannot see the 350 STILL in my account. Poor service bad delivery after being with Standard bank since 2008 i finally decided to stop with this bank horrible service in and outside the branch consultants calling you with information that is never the same everybody tells you a different story resulting in a query never being properly solved. After calling the department collections who is busy with ADMIN department still no payment has been reflecting. I called 5 times between yesterday and today and every time i get told a different story from it being escalated , to the transfer being done, to the line manager having to approve it, all empty promises still nothing is reflecting now it being said it will be done Saturday .......that is unacceptable i have been busy calling back and forth no one HELPS all the feedback and answers being received are not corresponding what what is being promised

Poor Service and feedback Card : ********** ********** 16 Id: ********** 086182 Payment *** I have made a payment to my credit card from FNB account because of the poor service delivery i have closed of all my accounts. I have an open credit card of which on the 25th of May i made a payment by accident this payment was not made into the correct account but as made YET with the correct ref details. For days i was being called and stalked several agents later and open and unresolved queries later i was TOLD to make a payment again because the 350 was not going to be seen as a payment but only as credit into my account. I was advised to check my statements and yet as i already know the payment of 350 is still not reflecting and not paid into my credit card. I am told i must go into a branch for which i do not have time to do when standard bank needs their money they call 1 million times a day now its time for me to get back from standard bank and then i cannot see the 350 STILL in my account. Poor service bad delivery after being with Standard bank since 2008 i finally decided to stop with this bank horrible service in and outside the branch consultants calling you with information that is never the same everybody tells you a different story resulting in a query never being properly solved. After calling the department collections who is busy with ADMIN department still no payment has been reflecting. I called 5 times between yesterday and today and every time i get told a different story from it being escalated , to the transfer being done, to the line manager having to approve it, all empty promises still nothing is reflecting now it being said it will be done Saturday .......that is unacceptable i have been busy calling back and forth no one HELPS all the feedback and answers being received are not corresponding what what is being promised