MM
Mapule M
1 reviews | Active since Dec 2015
06 Jan 2026, 15:40
Payment made in error
I mistakenly made an immediate payment to one of your customer's account who happened to be in arrears with her account. My bank could not help me because it was an immediate payment. Your customer then called to have the funds reversed but you refused. I agree that was my error but why am I then penalized for your customer's debt. I need that money reversed and refunded back to me by no later than the 9th of January 2026. That's my transport money to go to work next week.You will the deal with your customer thereafter.
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Standard Bank's replyOfficial
06 Jan 2026, 15:54Dear Mapule,
Thank you for raising your concern.
Please note that online banking payments are executed strictly in accordance with the details captured and authorised by the sender. As such, the sender remains fully responsible and liable for the accuracy of all payment information submitted, including beneficiary and account details.
Reversals can only be attempted where funds remain available and the recipient provides consent
In line with banking rules and confidentiality requirements, the bank is unable to disclose any information relating to the third-party account.
Any further recovery would need to be pursued directly with the recipient through the appropriate legal channels.
We appreciate your understanding.
Our team will reach out to further advise on this matter.
Kind regards,
Standard Bank Help Centre
***
Thank you for raising your concern.
Please note that online banking payments are executed strictly in accordance with the details captured and authorised by the sender. As such, the sender remains fully responsible and liable for the accuracy of all payment information submitted, including beneficiary and account details.
Reversals can only be attempted where funds remain available and the recipient provides consent
In line with banking rules and confidentiality requirements, the bank is unable to disclose any information relating to the third-party account.
Any further recovery would need to be pursued directly with the recipient through the appropriate legal channels.
We appreciate your understanding.
Our team will reach out to further advise on this matter.
Kind regards,
Standard Bank Help Centre
***
Standard Bank's reply06 Jan 2026, 15:54
Official
Dear Mapule,
Thank you for raising your concern.
Please note that online banking payments are executed strictly in accordance with the details captured and authorised by the sender. As such, the sender remains fully responsible and liable for the accuracy of all payment information submitted, including beneficiary and account details.
Reversals can only be attempted where funds remain available and the recipient provides consent
In line with banking rules and confidentiality requirements, the bank is unable to disclose any information relating to the third-party account.
Any further recovery would need to be pursued directly with the recipient through the appropriate legal channels.
We appreciate your understanding.
Our team will reach out to further advise on this matter.
Kind regards,
Standard Bank Help Centre
***
Thank you for raising your concern.
Please note that online banking payments are executed strictly in accordance with the details captured and authorised by the sender. As such, the sender remains fully responsible and liable for the accuracy of all payment information submitted, including beneficiary and account details.
Reversals can only be attempted where funds remain available and the recipient provides consent
In line with banking rules and confidentiality requirements, the bank is unable to disclose any information relating to the third-party account.
Any further recovery would need to be pursued directly with the recipient through the appropriate legal channels.
We appreciate your understanding.
Our team will reach out to further advise on this matter.
Kind regards,
Standard Bank Help Centre
***