Payment made at autobank that was not processed

23rd of February went to Gezina & to load a beneficiary, went to autobank & paid 2K from credit card, it indicates that it will take 2 days. After 3 days money was NOT in his account. Went to SB & was told, it takes 4 to 5 days,then told 7 days & later 14 days. Phoned card division & they say the money is out of the credit card & the only thing they suggest is that I go to FNB & ask them to trace the money. Went to FNB cannot help me as it's 3rd party account, MY bank must log a lost payment query & trace it. On the 18 March sent email to [Email Removed] NO REPLY<br> 20 March sent copy of email to [Email Removed] & received response telling me they can log a reversal request on my behalf but would cost me R290 & take 12 days & no guarantee I will receive money back. Sent response to ask if SB can do nothing for me to try & trace the money? FNB said payment would only land up suspense account on their side if account number was invalid or dormant. FNB said money would be reversed after 3 days if not allocated. My 2nd email NO REPLY. Beneficiary at FNB has also followed up on his side & confirm that the money was never paid to them. <br>