PAYMENT HOLIDAY - STILL NO FEEDBACK 3 MONTHS LATER

In May 2020 I asked for holiday payment on my credit card and revolving credit plan because of the COVID-19 pandemic, and I did not receive a salary I work for Denel. I send the letter from my employee to the debt care department.

Still I haven’t received any feedback, three times I received emails from them saying they will work on it and give feedback within 10 days. (3 MONTHS LATER STILL NO RESPONSE ON HOLIDAY PAYMENT) The debt care department is non existing and is pathetic!!!! It seems that they don’t want to help the people and just sit at home and get paid for doing nothing. This is a disgrace for Standard bank.

I have been with standard bank for more than 20 years and this is the service I receive after all this years. I have never miss an payment on my credit card or my revolving credit plan! WHY DO YOU GIVE THE OPTION OF HOLIDAY PAYMENT IF YOU DO NOT RESPONS TO YOUR CLIENT? today I phoned and was told that my Revolving credit plan was handed over to the lawyers. BUT STILL NO FEEDBACK!