Payment Holiday, not with this bank, it's a Payment Nightmare!!!!

Item: Standard Bank
Rating: 1
Author: N C

I have had a payment holiday in place since August 2020 for two credit facilities that I have with Standard Bank. I have had endless hassles with regards to these payment holidays in that the debit orders keep going off. I have emailed, gone into various branches, called and even put a review on HelloPeter to no avail.

Then today, 2020/10/29, I am told that the one payment holiday was cancelled because I exceeded the limit of the credit facility, in total contradiction to the actual payment holiday reason and the other one was never loaded because the email I have stating that I have been APPOVED is actually a PRE APRROVAL email and it does not mean that I am actually approved!!!!

As I am at my wits end with Standard Bank my only solution is to escalate the matter to the banking ombudsman.

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Replies (1)

Standard Bank's replyOfficial

29 Oct 2020, 20:30

Hello

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards,

Complaint Resolution Centre
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*** (fax)
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Standard Bank's reply29 Oct 2020, 20:30

Official