Payment Holiday not honored by Standard Bank.

I made a payment holiday arrangement in September 2023 for my Vehicle Finance, which was approved Beginning September, through a call, by A Consultant called Nicolete from Standard bank Debt Structuring, the agreement was that I will be given a month Holiday from September and My Installments will resume from October as per the agreement and then they will extend my Vehicle finance term by 3 months from the date it was suppose to be ending, I then Requested a Written agreement that I was promised will be Emailed, I October I received a call from Vehicle Finance department that I have missed a payment from September I explained that I made and an arrangement with Debt Structure, they said that was never communicated with them, I went back again and wrote to Nicholus Nxumalo, Nicolete and their Manager Hilda Radebe asking them to Reconsile my Vehicle finance with VAF department, their rep**** with an email that they are sorting it out, to cut the Story Short, Yesterday 05/09/2024. A guy sent by Standard Bank rocked up at work and demanded a payment or I give him the Car keys as they are sent to Repossess the vehicle,.. I tried to explain to the guy with no luck, I ended up making a payment with half what he demanded and he asked to be given some time to get the rest of the money, I was given till 5pm or else they will still take the Vehicle, I went straight to the Branch in East London Beacon Bay, they assisted me by calling the Debt Structuring department after I explain what happened they said I must wait there they will get back to me.. I waited till half past 4 with no help. And the Repossessing guy still wants the car as we speak.. And that hasnt been sorted out still. I Sent Multiple emails to Hilda Radebe regarding the matter, no Response yet.