MvHvH
Michelle van Huyssteen van Huyssteen
1 reviews | Active since Mar 2009
26 Sept 2025, 08:47
Payment holiday not honored
I was approved for a 3 month payment holiday on my revolving credit loan and for the 2nd month in a row, the debit order went off. The call centre attitude and response is that I must call back on Monday to have it reversed. Why then approve it in the first place when you basically need to beg for it to be reversed
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Standard Bank's replyOfficial
26 Sept 2025, 10:32Good day Michelle,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply26 Sept 2025, 10:32
Official
Good day Michelle,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***