Payment holiday no refund

I had app**** for a payment holiday in April and it was granted, however Standard bank still went ahead and took over R4000 for two of my personal loans. Bare in mind I am currently off work due to Covid-19 and I am only recieving UIF, which was then all taken (every last cent I had) by Standard Bank. I have been trying to reverse these funds since the 01 May, and I keep being told wait 3 days and if you have not recieved the money to call back. Every single call I make to follow up, I get told the exact same story. I have been told there are NO managers available as they are all working from home. I have been promised on two occasions that the team leader from that department would call me back, but I have not received as much as a phone call. I am currently sitting without money and yet still, Standard Bank can not tell me what the delay is and when I will receive my funds. At a time like this - the service is absolutely DUSGUSTING and once this has passed I will NEVER bank with Standard Bank again. Quick to take money that is not meant to be taken and then one can not get an answer as to where it is. I never get a reference number for my calls. I am always told the matter has been escalated bus surely THREE WEEKS LATER this should now be resolved. It's appalling . The only option I am now left with is to report the matter to the Federal Reserve to investigate.