Payment holiday nightmare

We have a huge problem with Standard Bank. App**** for payment holiday due to retrenchment in March and was granted the holiday for 3 months. Next payment was only due 1st July. 1st of April they ran a debit order full the full amount of the house bond payment. Eversince the we have been struggling to get a refund on that money as that was the last salary my husband recieved. To date now we send numerous emails and phoned hundreds of times even visiting the bank more than 5 times. As it is our account is already in arrears with a huge amount due to debit orders failing as we struggle to get them stopped. We are so unhappy as the money owed to us is the only money we have left for food in this difficult time taking into account that we also have children to feed. We always paid our bond payments on time when my husband was employed. For them to now feel hartless towards us is an disgrace. We will definately close our account if we do not get helped soon. Rep**** to my previous hello peter post but still no joy.