Payment holiday mess

I have requested a payment holiday on my loans and yet my account is still being debited after I've received an approval from standard bank. I probably used so much airtime, i might as well have paid my loan with that money.

Dealt with the team leader Bonolo who eventually reversed my last payment and apologised. Niot long after that i got calls from collections saying my account was in arrears. Basically, i received over 30 calls in 1 hour from the same collection dep.

I made Bonolo aware of this and she said the matter will be escalated to admin. She also said she will provide me with feedback. To date, no feedback was received.

I recently got an sma stating my debit order date for my loans for December will be on 15th.

I have a payment holiday approved and my payments should commence in January , dealing with all the debt collector, calls and very rude consultant has been very very traumatic. I have been with standard bank all my life, i have been treated like **** in the time i need them most. Never have i missed a payment, i have been the most loyal to my bank.

I am disgusted by this service at standard bank.

I need answers, i need to know whether my debit orders were stopped for Nov and Dec on my loans as per the payment holiday agreement