GM
Gilian M
1 reviews | Active since Jul 2011
18 Jan 2021, 19:03
Payment Holiday Mess
Good day
I requested payment holidays for both my credit card and personal loan in September 2020 (effective Oct to Dec 2020)
My payments needs to resume this month. I received two demands
1. Credit card payment due for end January is R6000. I do not have this kind of money hence I requested the payment holiday. 2. Vertex solutions has advised me that my loan account has been handed over to them for collections. Why would standard bank offer me payment holiday then hand over my account. This is not happening for the 1st time. I'm honestly tired of mal-administration at standard bank.
Please sort this out and send me the correct payable amounts.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
19 Jan 2021, 02:28Hello Gillian Lesego
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regardsComplaint Resolution Centre
********** ********** (fax)
***********
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regardsComplaint Resolution Centre
********** ********** (fax)
***********
Standard Bank's reply19 Jan 2021, 02:28
Official
Hello Gillian Lesego
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regardsComplaint Resolution Centre
********** ********** (fax)
***********
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regardsComplaint Resolution Centre
********** ********** (fax)
***********
GM
Gilian M's updateReviewer Update
22 Jan 2021, 08:14Hello standard bank
I still wait for feedback on my issues. Loan account number *** and linked credit card.
Vertex has also logged a query to your loans department, no feedback.
I have sent an email to Clint Petersen (Customer Care) and Rhandzu Maluleka (Debt Care), since they delt with my queries in September. Also no feedback from either one of them.
Regards
I still wait for feedback on my issues. Loan account number *** and linked credit card.
Vertex has also logged a query to your loans department, no feedback.
I have sent an email to Clint Petersen (Customer Care) and Rhandzu Maluleka (Debt Care), since they delt with my queries in September. Also no feedback from either one of them.
Regards
GM
Gilian M's update22 Jan 2021, 08:14
Reviewer Update
Hello standard bank
I still wait for feedback on my issues. Loan account number *** and linked credit card.
Vertex has also logged a query to your loans department, no feedback.
I have sent an email to Clint Petersen (Customer Care) and Rhandzu Maluleka (Debt Care), since they delt with my queries in September. Also no feedback from either one of them.
Regards
I still wait for feedback on my issues. Loan account number *** and linked credit card.
Vertex has also logged a query to your loans department, no feedback.
I have sent an email to Clint Petersen (Customer Care) and Rhandzu Maluleka (Debt Care), since they delt with my queries in September. Also no feedback from either one of them.
Regards
Standard Bank's replyOfficial
29 Jan 2021, 10:52Dear Gilian Lesego
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply29 Jan 2021, 10:52
Official
Dear Gilian Lesego
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***