1 reviews | Active since Jul 2015
Payment Holiday Issues!
This is my second complaint within a month regarding standard banks poor customer service.
This particular complaint refers to payment holidays. So early December I was given the option to apply for a payment holiday. I made contact with the call centre and the said holiday was granted for a three month period. During December no deduction was made, in the month of January my normal deduction went off. I then made contact with the call centre and they indicated that it was a technical issue and that they would resolve it on their side.
Subsequent thereto, no reversal was made I just left it as is thinking that it would be resolved during the month of February. The month of February comes, no deduction was made. According to me this was then resolved, yesterday 10 March 2021 I received an sms indicating that my account is in arreas as a result of no payment being collected for the month of February.
This I find grossly unfair, how can I be in arrears? firsly I was granted the holiday. Secondly, if the bank thought for some or other reason that I should pay why wasn't the deduction made? I am confused and this is the direct cause of your incompetence as a bank!!!!!!! Just to note, I will be changing banks if this is not change, this will include my bond, credit card, vehicle finance etc.
Im tired of your pathetic incompetence!!!
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre *** ***
Best regards,
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre *** ***
Best regards,
I want my case to be escalated to the highest authority in your credit divisions unit.
I want all my telephonic conversations to be played an thoroughly investigated, if I don’t get any form of communication from your team within a day I will personally go to Absa tomorrow and switch from this *********** bank.
You guys didn’t debit last month, I was under the impression that my payment holiday continued as your technical department failed to update your system. Yesterday you guys double debited from my account!!!!!!!!!!!
I am basically left with nothing in my account, then I receive another email stating im an additional R2366.00 in arrears, how’s this possible?
Wait I know, December month no debit when off. I app**** for the holiday in December, according to me the reason for no debit deduction was based on the fact that it started. I was told in January I had to make a manuel payment after I received a sms stating im in arreas. My question was, why make a manuel payment? the lady responded by stating that's how your system works. No where was this told to me when it was approved that I would have to make a manuel payment the first month, that doesn't add up.
Won’t this happen in February again, you guys don’t debit then put the blame on your client whilst he or she is/was under the impression that the payment holiday was in effect after the lengthy discussions I had with your team during January.
My question here is, why didn’t you debit from my account? I want my monies reversed, and I want my credit profile to be restored. You guys are playing with my livelihood here, my credit profile.
I want answers, and before you provide a response to a full on investigation. I spent hours on the phone with you guys, the messages on your system will guide you as the consultants acknowledged that the error was on your side.
I want my case to be escalated to the highest authority in your credit divisions unit.
I want all my telephonic conversations to be played an thoroughly investigated, if I don’t get any form of communication from your team within a day I will personally go to Absa tomorrow and switch from this *********** bank.
You guys didn’t debit last month, I was under the impression that my payment holiday continued as your technical department failed to update your system. Yesterday you guys double debited from my account!!!!!!!!!!!
I am basically left with nothing in my account, then I receive another email stating im an additional R2366.00 in arrears, how’s this possible?
Wait I know, December month no debit when off. I app**** for the holiday in December, according to me the reason for no debit deduction was based on the fact that it started. I was told in January I had to make a manuel payment after I received a sms stating im in arreas. My question was, why make a manuel payment? the lady responded by stating that's how your system works. No where was this told to me when it was approved that I would have to make a manuel payment the first month, that doesn't add up.
Won’t this happen in February again, you guys don’t debit then put the blame on your client whilst he or she is/was under the impression that the payment holiday was in effect after the lengthy discussions I had with your team during January.
My question here is, why didn’t you debit from my account? I want my monies reversed, and I want my credit profile to be restored. You guys are playing with my livelihood here, my credit profile.
I want answers, and before you provide a response to a full on investigation. I spent hours on the phone with you guys, the messages on your system will guide you as the consultants acknowledged that the error was on your side.