Payment holiday forced

So today I logged in on my Standard bank Account only to see that for the last two months my Home loans debit order did not go thru. I phoned Standard bank and ask them what is happening. They told me that I app**** for a payment holiday. I DID NOT APPLY FOR A PAYMENT HOLIDAY. Now they told me to just make a payment then it will be fine. No it is not fine. What about the interest????? What about the fact that I did not apply for a payment holiday? Did my insurance also got a payment holiday and am I still covered if the insurance is on a payment holiday?