Payment holiday featuring horrible service from STANDARD BANK

I've recently had the worst customer experience with standard bank in all my years of being with them. I have app**** for the payment holiday option due to the Covid-19 situation and was approved 4 days later via email. Upon month end the account that i was granted a payment holiday for was still debited. I called in and the call center told me to go to the branch to do a reversal. I went into the Branch who checked the email confirmation and did a reversal thereafter, however a few days later I received an email saying that my account is in arrears, I called in collections, they say there's been a mistake they will rectify and that I should expect a call from their manager(Precious.onwukwe) to apologize and an email confirming this as well, however not too long after that I get an email from the bank saying I'm in arrears and one from the attorneys advising me to pay the account. I clarified this with the attorneys(Macrobert Attorneys) who say they will take it up. I have so far escalated it as well and that manager(Ramsarup, Kavishaul K) just forwarded the mail to another manager (Wagner, Roney R) saying "give this to one of the members of your team to resolve this". I have since had no resolve on this issue and no one has contacted me in response to my queries. Instead I learned that there's no communication between their departments. This has been going on since 25-04-2019 and has been a major inconvenience to me because of the incompetence shown here.

I am truly horrified by this service knowing full well Standard bank prides itself to customer service, DO NOT OFFER SERVICES YOU CANNOT FOLLOW UP ON!! I will recommend standard bank to anyone after this mess and I also am considering moving all my accounts and my family's accounts to another bank which is hopefully more competent.