Payment Holiday Failure

Standard Bank I am really disappointed with you. I contacted you over a month ago on 11 April. It is 6 weeks since my first email regarding the payment holiday! It is the second month after Yvette and Priscilla both confirmed that the relevant departments would contact me to put these payment holidays in place. The only department that contacted me was the credit card department and to advise that after waiting TWO MONTHS FOR A RESPONSE that the holiday would only be for 1 month!!!!!!!!!!! It is the second month where money has still been deducted!!! I am so angry and disappointed at the lies and dishonesty.