Payment Holiday Disaster

I have an ongoing issue with Standard Bank that has been now referred to lawyers for collection, in the month (Sept) that I was granted a payment holiday for 3 months (email confirmation sent to Std Bank and MacRoberts). MacRoberts confirmed that they will update the notes on the system, into my 2nd month of my supposed payment holiday, I been handed over to another lawyer for full collection of my personal loan. I called the lawyer this morning, who said I must now take it up with standard bank... I cannot believe that this is how Standard Bank assist their clients with a payment holiday, handing them over for full collection when I asked if this would negatively impact me with the credit bureau. I am not expecting a response from Standard Bank but would like to find out if anyone else is in the same position as me?