Payment holiday debacle

After requesting a payment holiday, being approved and getting everything in order. My account is still being debit. I have to phone in 10 times over 4 days to get it reversed then still wait another 7 days to get my money back.

Poor service, shocking customer care and a disgusting attitude! I have also been contacted by the lawyers of Standard Bank because i didn't pay my account after the payment holiday was approved the month before.

I am absolutely disgusted by standard bank! Been with them for more than 20 years and it just keeps getting worse and worse