Payment holiday

Item: Standard Bank
Rating: 1
Author: Xolile Y

It's about a month 4 days I've send the email to credit care center about the payment holiday even now no one has responded to my email I think it's time for me to do floor crossing

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

04 May 2020, 14:58

Dear Xolile Yengwa

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank's reply04 May 2020, 14:58

Official

Dear Xolile Yengwa

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Xolile Y's updateReviewer Update

04 May 2020, 15:08

I think this is the right time to live you guys the guys who are using the other banks they are relived what makes me angry the I can't do anything about it hence I have to jump ship and join other banking brand

Xolile Y's update04 May 2020, 15:08

Reviewer Update

Standard Bank's replyOfficial

06 May 2020, 15:08

Dear Xolile Yengwa

Thank you once again for posting your comments.

We refer to your previous review you posted and can confirm that this matter is being attended to.

Kind regards

Complaint Resolution Centre
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Standard Bank's reply06 May 2020, 15:08

Official