LM
Lukhanyo M
1 reviews | Active since Jul 2016
04 Jul 2023, 13:19
Payment Holiday
I app**** for a payment holiday in May for my bond and 50% was approved. The payment holiday is supposed to run for 3 months (June, July, and August). On 15 June a 100% deduction was made on my account and I have been calling countless times since 18 June for the refund to this date nothing has been done.
Helpful (0)
Replies (7)0
Replies (7)
Standard Bank's replyOfficial
04 Jul 2023, 13:34Dear Lukhanyo
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply04 Jul 2023, 13:34
Official
Dear Lukhanyo
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
LM
Lukhanyo M's updateReviewer Update
05 Jul 2023, 13:34A complaint was launched on the Standard Bank complaint email and this is the reference number generated: ***
LM
Lukhanyo M's update05 Jul 2023, 13:34
Reviewer Update
A complaint was launched on the Standard Bank complaint email and this is the reference number generated: ***
Standard Bank's replyOfficial
05 Jul 2023, 14:02Dear Lukhanyo
Thank you for taking our call.
Please note that this matter has been escalated to our Debt Care team.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for taking our call.
Please note that this matter has been escalated to our Debt Care team.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply05 Jul 2023, 14:02
Official
Dear Lukhanyo
Thank you for taking our call.
Please note that this matter has been escalated to our Debt Care team.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for taking our call.
Please note that this matter has been escalated to our Debt Care team.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
06 Jul 2023, 13:48Dear Lukhanyo
Thank you for taking our call.
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for taking our call.
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply06 Jul 2023, 13:48
Official
Dear Lukhanyo
Thank you for taking our call.
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for taking our call.
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
LM
Lukhanyo M's updateReviewer Update
06 Jul 2023, 14:04Thank you for getting back and resolving my issue promptly.
LM
Lukhanyo M's update06 Jul 2023, 14:04
Reviewer Update
Thank you for getting back and resolving my issue promptly.
Standard Bank's replyOfficial
06 Jul 2023, 14:11Dear Lukhanyo
Thank you for the feedback.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for the feedback.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply06 Jul 2023, 14:11
Official
Dear Lukhanyo
Thank you for the feedback.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for the feedback.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
06 Jul 2023, 14:12Dear Lukhanyo,
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply06 Jul 2023, 14:12
Official
Dear Lukhanyo,
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***