payment holiday approved debits still going off!!!!!

Good day

Im a bit upset my I asked for a payment holiday in in the beginning of May, it was approved got a mail to say this my company has cut our salaries so i forwarded all the document also to prove this, I have term loan with standard I felt very comfortable to know that I was safe with payment holiday approved because I trust my bank my term loan went off May 28, I was devastated to say the least I called in they say they can only put in a request for reversal it takes ten day and they acknowledge if was a error on standard side why must I now wait ten days for something that wasn’t my fault to begin with, this very trying time for myself during this pandemic I at least wanted to feel my bank got my back but this feels like its not the case, please assist in this matter urgently, and not a ten days waiting time, very sure my application for reversal is just laying there, please restore my faith in my bank please your people at call centre is making me confused the first call I made was said wait 7 days the second call is 10 days waiting period please standard get it right

Shaun Kannemeyer