ZM
Zuzette M
1 reviews | Active since Nov 2009
15 Oct 2020, 09:19
Payment holiday affecting credit score
Lockdown happened, app**** for debt relief for home loan. Account had been restructured and have I already started paying towards the bond. The bank allowed 3 month payment holiday. After consulting with the Credit bureaus it came to my attention that Standard bank listed the 3 month payment holiday as non payment.!!!!!! We also received a report from Clearscore that we can apply for a loan at Standard bank for R300 000.00. Upon following up this was declined due to non payment listing. Now what now??? Why does the accounts show in arrears and am I listed as a bad payer on ITC. I will forward all correspondence to the Financial Ombudsman.
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Replies (3)
Standard Bank's replyOfficial
15 Oct 2020, 16:22Good day Zuzette,
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
We apologize for the inconvenience and undue frustration, this has caused.
Kind regards
Complaints Resolution Centre
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
We apologize for the inconvenience and undue frustration, this has caused.
Kind regards
Complaints Resolution Centre
Standard Bank's reply15 Oct 2020, 16:22
Official
Good day Zuzette,
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
We apologize for the inconvenience and undue frustration, this has caused.
Kind regards
Complaints Resolution Centre
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
We apologize for the inconvenience and undue frustration, this has caused.
Kind regards
Complaints Resolution Centre
Standard Bank's replyOfficial
19 Oct 2020, 14:56Good day Zuzette,
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly be advised that an email response was sent to your email address on the 10/10/2020.
Kind regards
Complaint Resolution Centre
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly be advised that an email response was sent to your email address on the 10/10/2020.
Kind regards
Complaint Resolution Centre
Standard Bank's reply19 Oct 2020, 14:56
Official
Good day Zuzette,
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly be advised that an email response was sent to your email address on the 10/10/2020.
Kind regards
Complaint Resolution Centre
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly be advised that an email response was sent to your email address on the 10/10/2020.
Kind regards
Complaint Resolution Centre
ZM
Zuzette M's updateReviewer Update
19 Oct 2020, 16:21Email was sent to my email on 10/10/2020??? Review on Hello Peter was only done on 15/10/2020
ZM
Zuzette M's update19 Oct 2020, 16:21
Reviewer Update
Email was sent to my email on 10/10/2020??? Review on Hello Peter was only done on 15/10/2020